Customer services

PAYMENT

We accept:
Credit card payments (MasterCard, and VISA)
POLi Internet Banking
WeChat pay
Alipay
*All personal info, address, email, credit card, and banking details MUST be filled out correctly before ordering

DELIVERY

Your order will be delivered in 1-3 business days, depending on your location. We can not guarantee overnight delivery if there are delays with Courier company. It may also take longer period for addresses in rural areas.
We will process your order as soon as we received your order within standard business hours. Please note that stated delivery time is estimated for within business hours. We will email you a confirmation once your order has been shipped, which will include a link to your tracking page.
We use Courier Post and Aramex couriers to deliver all our parcels. If you have any questions about delivery, please contact Courier Post or Aramex directly as they can help you to locate your parcels

SHIPPING FEES
Our shipping fees  are as follows:
Auckland wide Standard $5.00 NZD
Auckland wide Rural $8.00 NZD
Outside Auckland Standard $15.00 NZD
FREE SHIPPING
We are happy to offer free shipping on all orders of $100 or above
If you have any enquiries please contact us via tokyo-ippondo@hotmail.com

 

RETURNS

We hope that you will be delighted with your IPPONDO purchase.4
Ippondo is unable to exchange/refund:
1) If you change your mind
2)Products that have been used or worn.
If the goods are faulty we will meet our obligations under the “Consumer Guarantees Act.”
Please return it to us in the Original Condition within 7 days of receipt and we are happy to exchange it for other goods or a credit note.

CAREERS

We are recruiting. Sales and warehousing Position. Please send your cv to
Email:  tokyo-ippondo@hotmail.com

PRIVACY POLICY

We collect and utilize your personal information to help us provide the best info, products, and services.
We will always try to collect your personal information directly from you. You have control over what information you provide us.
We work to keep your personal information secure. We do not sell, provide, or allow your Information to be viewed by any person not engaged or employed by us without your prior consent.

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